When will my backorder arrive?

When an item is backordered, we'll always give you our best estimated shipping and arrival window — and keep you updated if anything changes.

A large portion of promotional products are sourced from overseas suppliers, which means occasional delays from customs, international freight, or other factors outside our control.

What to Expect with a Backorder

1	You'll Receive an Estimated Window When your item is backordered, we'll provide our best estimate for when it will ship and arrive. This is based on the most current information available from our suppliers at the time.

2	Overseas Sourcing Can Add Variability A significant share of promotional products are manufactured and shipped from overseas. Factors like customs clearance, international freight delays, and production scheduling can affect the timeline in ways that are difficult to predict in advance.

3	We Monitor All Backorders and Will Notify You We keep a close eye on all open backorders. If there's a meaningful change to your delivery timeline — positive or negative — we'll reach out to let you know as soon as we have updated information.

4	Contact Us If It's Passed the Estimated Window If your backorder has gone past the estimated arrival date or you have concerns, contact our customer service team. We'll get you a current status update and work with you on next steps.

Have a Hard In-Hands Deadline?

If your order is time-sensitive and the item you need is backordered, reach out to us right away. We can often suggest an equivalent alternative product that's in stock and ready to ship on your timeline.

Questions about a backordered item?

We're happy to provide a status update or help find an in-stock alternative.