1 | Non-Returnable Items Except in the case of manufacturing defects, we are unable to accept returns on personalized promotional items. We suggest ordering a physical sample if you are unsure of what a finished product may feel, look, or perform like. |
|
2 | Pre-Production Cancellation If you change your mind before production begins, contact our customer care department for a full refund. Once your order has been completed with your custom imprint, we are unable to refund your purchase price. |
|
3 | Disclosure of Fees Some blank items are subject to a restocking fee of 10–20%, based solely on our suppliers' policies. Because we work with 600+ suppliers, each with different fee structures, any applicable restocking fee will be communicated to you in advance. |
|
4 | Responsibility for Shipping For misprinted, damaged, or defective items, our supplier will arrange pickup at no cost to you. Items will be inspected upon return, and we will then issue a refund or redo the order. |
|
5 | Window of Returns Please inspect your order for defects immediately upon arrival. No returns are accepted after 15 days from receipt of order. |
|
6 | Securing a Return Authorization If you receive misprinted or incorrect merchandise, please contact our customer care department to initiate a return authorization before sending anything back. |
|
7 | Required Condition of Returned Items Returned items must be in new, saleable condition. |
|
8 | Receiving Your Refund Refunds are issued to the original payment method. Credit card orders will be refunded to the same card used at purchase. |
|
