What is the return policy?
Our Commitment to Quality: At Save Your Ink, we take immense pride in delivering high-quality promotional products that meet our customers' expectations. Our extensive pre-purchase processes, such as offering free generic samples and virtual proofs, are designed to ensure you receive the product just as you envisioned.
Returns Due to Defective Printing or Product:
Eligibility for Returns: We only accept returns if the product received is defective or if there's an error in printing that deviates from the approved virtual proof.
Return Window: Any defects or printing errors must be reported within 15 days of receiving the product.
Return Process: To initiate a return, please contact our customer service team with a detailed description of the issue and photographic evidence. Once the defect is confirmed, we'll guide you through the return process.
Refunds/Replacements: Upon receiving and inspecting the returned items, we'll either refund the purchase amount or produce a fresh batch of products at no additional cost to you, based on your preference.
Pre-Purchase Assurance Options:
Free Generic Samples: We offer free generic samples of our products before purchase. This allows you to assess the product's quality and ensures it meets your expectations.
Free Virtual Proofs: Before going into production, we provide free virtual proofs for your approval. This ensures the design and look of the product align with your requirements.
Pre-Production Sample: If you want an added layer of assurance, we can produce a pre-production sample - a single item printed as per your specifications. The sample will be shipped to you for approval before producing the entire order. Note: Opting for a pre-production sample might add to the production timeline.
In Conclusion:
Your satisfaction is our top priority. Our multiple layers of quality checks and assurances are testament to our commitment to delivering the best to you. If you have any questions or need further clarification on our return policy or any other aspect of our service, please don't hesitate to reach out to our customer service team.
