I received the wrong product.

We sincerely apologize for the oversight. Mistakes can occasionally occur, such as labels being placed on the wrong boxes or other mix-ups. Here's what to do if you find yourself in this situation:

1. Contact Customer Support: Reach out to us as soon as you notice the error. Provide details about the order and the product you received versus what you ordered.
2. Provide Documentation: Taking a photo of the received product can help us understand and address the issue more efficiently.
3. Resolution: Once we confirm the error, we'll provide instructions on returning the incorrect item and ensure the correct product is dispatched to you as quickly as possible.
4. Review: We continually strive to improve our processes. Mistakes like these help us identify areas for improvement to prevent similar issues in the future.

Your satisfaction is our top priority, and we'll do everything in our power to rectify the situation promptly.