An item is missing from my shipment.

If something seems to be missing from your delivery, don't panic. There are a few simple things to check before reaching out — most cases are resolved quickly.

Items are occasionally shipped separately due to size or availability, and split shipments sometimes arrive a day apart.

What to Check First

1	Check Your Order Details Visit My Account and locate the order in question. Verify that all items are marked as shipped — some products ship separately due to size or stock availability and may be on a different tracking number.

2	Review Your Packing Slip Cross-reference the items you received against the packing slip or invoice included in your shipment. This will help identify whether an item was missed during packing or shipped separately.

3	Wait One More Day In rare cases, packages within the same order can get separated during transit and arrive a day apart. If your order shows multiple tracking numbers, check that all of them have been delivered before contacting us.

4	Contact Our Customer Service Team If you've worked through the steps above and items are still missing, contact us right away or reach out via live chat. We'll investigate and make sure you receive everything you ordered as quickly as possible.

When You Contact Us, Have This Ready

Your order number, the item(s) you believe are missing, and a photo of the packing slip if possible. This helps us resolve the issue faster.

Still missing items after checking?

We'll make it right. Reach out and we'll get on it immediately.